Nightly backup service is included in the basic software support plan for all SIMS centrals. These are compressed, encrypted and sent to secure storage servers at the SIMS, Inc. disaster site in Dallas via daily Internet transfers. The encryption key is held by the central and can only be unlocked by the central in the case of an emergency.

The full backup station support option takes this one step further and is available to all SIMS Inc centrals, regardless of size, for a small yearly fee. This service includes up to 64 lines of simultaneous, digital alarms plus non-digital alarm communications like Derived Channel, DVACS, Alarmnet, and other proprietary radio receivers, etc. The SIMS software products Formwriter and ComServer are included in this service. Other SIMS products such as SIMSWeb and SIMSLink are available for an extra charge during long-term activations if necessary. SIMS Inc. will provide short term monitoring while the affected company organizes its operators for remote monitoring via the internet or until a third-party monitoring station that has been contracted with takes over.

SIMS currently has five CSAA Level I Certified Operators and one CSAA Level II Certified Operator who can dispatch for sites utilizing the SIMS Disaster Recovery Center.