Welcome to the SIMS ComServer Help!
SIMS ComServer is designed to allow your central station to e-mail, fax, and send alphanumeric pages directly from the SIMS II program. When you send an e-mail, fax, or alphanumeric page from the SIMSII program, a series of files are written to the SIMS II sub-directory. SIMS ComServer monitors the SIMSII sub-directory for these files. Once they are found, they are read up and sent out accordingly.
Enter SIMS ComServer mnemonics in SIMS II program:
· Enter four new mnemonics (FS1, FS2, FS3, and FS4) in the Event Priority Level (C-S-A). The mnemonics represent successful or unsuccessful email or fax transmissions.
Example of the four mnemonics in the Event Priority Level that the SIMS ComServer program uses:
Msg Code Description Pri Msk OCD Signal
FS1 SIMS ComServer Fax Ok A FAX OK
FS2 SIMS ComServer Fax Error 8 FAX ERR
FS3 SIMS ComServer Email Ok A EMAIL OK
FS4 SIMS ComServer Email Error 8 EMAIL ERR
FS5 SIMS ComServer Alpha Page Ok A A-PGR OK
FS6 SIMS ComServer Alpha Page Error 8 A-PGR ERR
Enter SIMS ComServer accounts in SIMS II program:
· Designate three accounts in your SIMS II database that history generated from sending an e-mail, fax, or alpha number page can be written to (Example: 98-01-0011, 98-01-0012, 98-01-0013).
Some key points of using SIMS ComServer
SIMS ComServer writes traffic and historical records to the SIMS II program. Both of these can be used to monitor alpha page, email, and fax transmission originating from the SIMS II program. Successful transmitted files will be stored in a directory named SENT located in the SIMS II directory. While unsuccessful transmitted files will be stored in a directory named UNSENT located in the SIMS II directory.
Traffic Display -
SIMS ComServer displays messages in the Traffic Display to alert you when an alpha page, email, or fax was transferred.
Example of traffic display:
P Time Acct No. Subscriber Grp Code O/C Signal Opr
8 01:01:00 01-99-9997 Email Account - N/A EMAIL ERROR
8 01:02:00 01-99-9998 Fax Account - N/A FAX ERROR
8 01:03:00 01-99-9999 Alpha Pager Account - N/A A PGR ERR
01:04:00 01-99-9997 Email Account - N/A EMAIL OK
01:05:00 01-99-9998 Fax Account - N/A FAX OK
01:06:00 01-99-9999 Alpha Pager Account - N/A A PGR OK
History -
SIMS ComServer writes history records to the SIMS II program so that you can run history reports and find what e-mails, faxes, and alpha pages were transmitted successfully and unsuccessfully. If an e-mail, fax, or alpha page was transmitted unsuccessfully, the zone description actually tells you the error that was returned from the modem.
Important! If a report is sent by fax, SIMS ComServer will attempt to also write history to the dealer account for the subscriber report the fax was generated for. If no dealer account was specified or could not be found, an NRE (No record exists) message will appear in the traffic display to alert you no dealer account could be found.
Example of alpha pager history report for account 01-99-9999:
Date Day Received Complete Msg Description
01/01 Mon 01:00:00a 01:00:00a &FS5 SIMS ComServer Alpha Page OK
01/01 Mon 01:01:00a 01:01:00a &FS6 SIMS ComServer Alpha Page Error (No Answer.)
Example of e-mail history report for account 01-99-9997:
Date Day Received Complete Msg Description
01/01 Mon 01:00:00a 01:00:00a &FS3 SIMS ComServer Email
01/01 Mon 01:01:00a 01:01:00a &FS4 SIMS ComServer Email Error (Invalid Rcpt.)
Example of fax history report for account 01-99-9998:
Date Day Received Complete Msg Description
01/01 Mon 01:00:00a 01:00:00a &FS1 SIMS ComServer Fax Ok
01/01 Mon 01:01:00a 01:01:00a &FS2 SIMS ComServer Fax Error (No dial tone)
Note: When running a history report for these mnemonics, the report must include type ‘2’ event must be used and must be run for a specific dealer’s account number (99-01-0001).
Examples: All Events Summary, Exception(s) by Disposition, Exception(s) by Priority, and Exception(s) by Event Type.