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Technical Support is available to customers who are on software maintenance
or on a pay as you go basis to customers no longer on software maintenance. Software Maintenance
includes program updates and general assistance with the SIMS software. Questions regarding
networks or other non-SIMS matters will be billed accordingly.
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| Live Chat: |  |
| Chat Espanol: |  |
| Voice Calls: | (800) 395-SIMS (North America)
(02) 8231-5704 (Australia)
(972) 769-0900 (All Other Regions) |
| Fax Requests: | (972) 612-2440 |
| Email Support: | support@simsware.com |
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| After hours support requiring immediate response should always be attempted via a voice call. Support requests by
email and fax are generally answered quickly but not guaranteed. Customers on business
hours support are not guaranteed a response after hours or other times the office is closed although
generally someone will be available to assist you. Customers on 24 hour support are the only customers who are
guaranteed response when the office is closed, currently no SIMS customers have the 24 hour support plan.
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Registered users of our website can also use the SIMS Community/Forums to interact with other
SIMS customers. These forums should not be used for support issues with SIMS, but for items that
you wish to ask other users for their ideas, or suggestions you wish to make to SIMS
regarding program enhancements.
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